FAQ
Our products
Handmade in Nova Scotia
From formulation to growing botanicals in our garden to hand-labeling every jar, we do it all in our home-based studio in Nova Scotia’s Annapolis Valley.
Every product is made fresh with care and is completely free from synthetic fragrance, dyes, parabens, sulfates, and other harsh additives.
Shop in Person
Our beautiful home based retail shop is located on our property at 99 Dow Road in New Minas, Nova Scotia
Current Hours
Subject to change, please check our google business listing for most up-to-date hours or for holiday hours
- Wednesday: 1pm-7pm
- Friday: 10am-5pm
We will no longer have Sunday shopping hours in the summer months but they will return in September. You can always reach out to book an appointment as we may be available some weekends. You can also order online, choose 'Free local pick up in New Minas' and use our super convenient outdoor pickup box to grab your order (ready within 2-4 business days after purchase)
Shop by Appointment
We are more than happy to open the shop outside of the hours posted above if these times don't work for you! Simply send me an email or text 902-691-2388 to arrange a time. Even if it's last minute, if home we're happy to accommodate!
Find us at These Retailers
You can find our products at the beautiful shops and curated online spaces listed on Our Wonderful Retailers page.
What is your 30 Day Glow Guarantee?
We’re confident you’ll see a glow—and feel it too. But if you’re not happy, neither are we.
This business was built on a deep passion for skin health and a desire to make a positive impact. We’re truly grateful every time you choose to spend your hard-earned money on our handcrafted products, and we want you to love them just as much as we do.
If you don’t see an improvement in your skin’s health, radiance, or vitality within 30 days, we’ll gladly offer a full refund or a product replacement—your choice.
To be eligible, we just ask for a few things:
Give it 30 days – That’s the minimum time it takes for your skin to complete a renewal cycle and for visible results to start to appear (4-6 weeks). Make sure the product is used consistently and as directed to ensure best results possible.
✔️ Review ingredients before purchase: Customers are responsible for reviewing ingredient lists and ensuring products are suitable for their personal needs. We cannot offer refunds for reactions related to known or disclosed allergens or sensitivities.
✔️ Give it time: Please allow 28 days of consistent use, as this is the minimum time needed for skin cell turnover and visible results.
✔️ Use as directed: Products must be used according to the instructions on the label.
✔️ No more than half used: No more than approximately 50% of the product should be used to qualify for a return or replacement.
✔️ Product return required: You may return the product by mail or drop it off in person (if local). If a replacement requires shipping, the customer is responsible but we offer $10 flat rate to keep it affordable - we pay the rest.
✔️ Return the product – You’re welcome to drop it off in person (if local), or return it by mail. Customers are responsible for the cost of return mail but we offer a $10.00 flat rate to help keep it affordable.
Choose from:
- A) A full product price refund to your method of purchase
- B) A store credit for the value of the product (sent as either a discount code or virtual gift card for future use)
- C) Choose a similar product as a replacement (if product cost is different you can pay the additional amount or we will refund the difference)
- D) Use no more than half – We ask that no more than about half of the product has been used—just enough to give it a fair try. This helps us keep our guarantee sustainable for our small-batch, handmade approach.
Order policies
Order Processing Time
After placing your order, please allow us 3-4 business days to process and pack your order (Monday - Friday excluding weekends and/or holidays).
Orders received after 3 pm will be processed the next business day.
Lost and Damaged Orders
Please get in touch with us if you believe your parcel has been lost. We are happy to resend your items but first we will require your cooperation to submit a simple claim ticket with Canada Post verifying that you did not receive your parcel.
For damaged orders, simply take a photo and email it to us with a description of the damages.
Editing or Adding Onto An Order
We will do our best to accommodate any requested edits or additions to your order. This can be done anytime up until you receive an order fulfillment notification. After placing your order, please contact us as soon as possible if you require an edit or addition
Canadian Shipping
We offer $8 flat rate shipping Canada-wide for orders $70-$119.99 and free shipping across Canada on orders $120 + up.
Shipping is serviced by Canada Post via expedited parcel (3-7 business days) and you will see a shipping quote prior to check out.
All orders are tracked and you will receive a tracking number when your order ships.
Local Orders and Pick Up
For local orders we offer Free Pick up in New Minas, in the Annapolis Valley in Nova Scotia.
The pick-up address and information is provided to you by email after we have finished processing your order and it is ready for pick-up.
After receiving your 'order is ready for pick-up' notification, you can come by anytime at your convenience and find your order labeled with your name in our pick-up box (it is kept cool during hot summer months).
Guided by Values, Driven by Care
At Verv Skin, everything we create starts with a clear purpose: to care deeply for your skin, your health, and the world around us. Our core values aren’t just words—they’re the guiding principles behind every formula, every package, and every conversation we have. We’re proud to share these beliefs with you, because we know that honest skincare starts with honest intentions.
1. Radical Transparency
We believe in being clear, honest, and real—with our ingredients, our claims, and our customers. That means full ingredient disclosure, no inflated promises, and skincare that speaks for itself. We share what we’ve learned openly and simply, helping you make informed choices without overwhelm or jargon. We don’t believe in fear-based marketing or hiding behind trends—we trust that truth and knowledge build long-term trust.
2. Authenticity, Always
As the founder of this business, I show up as I am—with care, curiosity, and honesty. That means real conversations with customers, genuine investment in improving what we create, and a refusal to pretend we have it all figured out. We celebrate natural beauty and real skin, not airbrushed ideals. No filters, no perfection—just a small business doing work that matters, with people who care deeply.
3. Health & Wellness First
I started this business because I was deeply concerned about the synthetic dyes, fragrances, and hormone-disrupting chemicals found in everyday personal care. As a trained formulator—and someone who’s experienced the impact of these ingredients firsthand—I choose every component with care. We don’t cut corners or follow trends to boost margins. Instead, we use only what we believe is safest and most effective for our bodies and the planet. That means no petroleum byproducts, harsh preservatives, or irritating surfactants—just clean, thoughtful ingredients that respect our health.
4. Inclusive Beauty for Every Body
We celebrate the full spectrum of natural beauty—across all ages, skin tones, and skin types. Our images feature real people, not airbrushed ideals, because everyone deserves to see themselves reflected in skincare. We’re proud to work with a diverse team and create products for all skin journeys, embracing authenticity over perfection.
5. Thoughtful Sustainability
We’re a small business committed to doing our part for the planet. While we don’t have all the answers yet, we prioritize recyclable and eco-friendly packaging, reuse materials when we can, and grow some botanicals organically. We also offer a glass jar return program to reduce waste. We believe honest, gradual progress is better than empty promises, and we’re always looking for new ways to improve.
